Refund Policy

For your first subscription purchase, you may request a full refund within 7 calendar days of the initial charge if none of the Credits issued for that charge have been consumed or are reserved for a pending task. This applies to both monthly and annual plans. A failed task whose Credits were returned does not count as consumption.

Renewal charges and unused time remaining after cancellation are not eligible for a discretionary refund. You can cancel future renewals at any time in Account Settings → Billing; cancellation does not automatically refund a past charge. Billing errors, qualifying outages, and non-excludable legal rights are covered below.

You may request a full refund within 7 calendar days of buying a one-time Credit pack if none of its Credits have been consumed or are reserved for a pending task. A failed task whose Credits were returned does not count as consumption. Once any Credits from that pack have been consumed, the remaining balance is not eligible for a discretionary cash refund. Billing errors and non-excludable legal rights are covered below.

We will refund a confirmed duplicate charge in full and refund any confirmed overcharge. If a service outage within our control prevents use of paid features for at least 72 consecutive hours, we will offer a service credit or a refund proportionate to the affected paid service. These exceptions may apply even after the 7-day window or after Credits have been consumed.

An account terminated for a confirmed material violation of our Terms of Service is not eligible for a discretionary refund. If we permanently end paid access for a reason other than your violation, we will review and refund the unused prepaid subscription period or unused separately purchased Credits, as applicable. Non-excludable legal rights remain in effect.

Email support@aiphoto-editor.org from your account email address. Include your order number, purchase date, and the reason for the request. Do not email a full payment-card number.

We will acknowledge your request within 2 business days. After receiving the information needed to review it, we will explain our decision by email and submit any eligible refund within 10 business days. Approved refunds go through Waffo Pancake to the original payment method. Funds normally appear within 5–10 business days after processing, depending on the payment provider and your bank.

After Waffo confirms a full refund, the unused and unreserved Credits issued for that order are revoked. If any of those Credits have been consumed or are reserved, the account is reviewed individually. Credits from other orders are not taken. Partial refunds are reviewed individually.

When a generation produces no usable result, its reserved Credits are released or returned automatically. This is a Credit adjustment, not a cash refund.

Nothing in this policy limits a refund or cancellation right that cannot be excluded under applicable law.